Help Desk Technician II Jobs

The Help Desk Technician II identifies, researches and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Technician II documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician II may coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager ... . Being a Help Desk Technician II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Help Desk Technician II typically requires 1-3 years of related experience. More
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