Inbound Customer Resolution Specialist II Jobs

The Inbound Customer Resolution Specialist II researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Being an Inbound Customer Resolution Specialist II typically requires a high school diploma or its equivalent. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Inbound Customer Resolution Specialist II typically reports to a supervisor or manager. Being an Inbound Customer Re ... solution Specialist II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as an Inbound Customer Resolution Specialist II typically requires 1-3 years of related experience. More
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