What does a Loan Collection Quality Assurance Monitor Do?
The Loan Collection Quality Assurance Monitor requires a high school diploma or its equivalent. Ensures that the collection call processes meet company standards and guidelines; monitors calls to ensure compliance with Fair Debt Collection Practices Act (FDCPA) and state specific regulations. Being a Loan Collection Quality Assurance Monitor typically reports to a manager or head of a unit/department. Working as a Loan Collection Quality Assurance Monitor typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficien ...cy in a specific area of discipline. Works under moderate supervision.More Show Less
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