Manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typ ...ically requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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