Assists residents or applicants of housing programs with the goal of achieving maximum residency. Assesses eligibility and collects required information, such as income. Provides information/customer service and maintains records. May require a bachelor's degree. Typically reports to a manager. Typically requires certification as an occupancy specialist (COS). Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience.
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