What will you do. Follow up order execution (EDI, delivery creation, shipment...) : complete process from order entering till order shipped. Follow up portfolio & KPI’s of service & root cause analysis · Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & participation in SIM. Ensure respect of SLA and customize as needed. Be the SPOC of the customer to forward VOC to internal team. Prepare set of documents requested by customer (c...
