The PC Support Services Manager studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Provides for overall personal computer support. Being a PC Support Services Manager provides for the training of department staff and end-users. Requires PC system hardware experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office Products as well as troubleshooting experience and understanding of PC e-mail. In addition, PC Support Services Manager manages su ...bordinate staff in the day-to-day performance of their jobs. May require a bachelor's degree of Computer or its equivalent. Typically reports to a head of a unit/department. The PC Support Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a PC Support Services Manager typically requires 3-5 years experience in the related area as an individual contributor.More Show Less
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