Job Duties and Responsibilities. Handle end-user support calls or tickets. work directly or indirectly with customers to supply services and help resolve user issues. Provide continuing customer support via electronic means, telephone calls, on-site training, and / or by conducting periodic user meetings. Develop and maintain accurate documentation of customer interactions. Report detailed information within the client tracking system and documen...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-fa...
