What does a Staff Support Resource Specialist I Do?
The Staff Support Resource Specialist I answers questions and provides guidance regarding bank products/services and policies. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Staff Support Resource Specialist I completes call tracking and supporting documentation associated with the Branch Support function. Serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. In addition, Staff Support Resource Specialist I may re ...search and address inquiries regarding specific transactions. Requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Staff Support Resource Specialist I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.More Show Less
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