Description. . Purpose. Provide mechanical and software support, hardware troubleshooting and customer training for DOSIS systems located in partner pharmacies. Responsibilities. Build positive relationships with customers via phone, email, case notes and on-site visits. Troubleshoot, resolve, or dispatch high severity cases within service level agreement timeframes. Provide detailed case notes of all steps taken and each interaction with custome...
Description. . Purpose. Provide mechanical and software support, hardware troubleshooting and customer training for DOSIS systems located in partner pharmacies. Responsibilities. Build positive relationships with customers via phone, email, case notes and on-site visits. Troubleshoot, resolve, or dispatch high severity cases within service level agreement timeframes. Provide detailed case notes of all steps taken and each interaction with custome...
