Technical Client Support Specialist IV Jobs

The Technical Client Support Specialist IV assists customers with installation and issue resolution. Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Being a Technical Client Support Specialist IV recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Utilizes a database of technical product information to inform decisions and recommendations. In addition, Technical Client Support Specialist IV records client interactions, including inquiries, complaints, comments, and actions t ... aken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Being a Technical Client Support Specialist IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Technical Client Support Specialist IV typically requires 7+ years of related experience. More
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