Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.
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The Technical Support Analyst III acts as a primary contact for technical support. Serves as a point of escalation for technical issues within the technology support team and as the bridge between the Technical Support team and our Infrastructure and Business Solutions teams. This role emphasizes efficient problem resolution, user account management, and system performance improvement while fostering collaboration across departments. Responsibili...
Job Description. Job Description. WHITEFISH CREDIT UNION. POSITION DESCRIPTION. Position Title. Technical Support Analyst III. Organizational Relationships : Reports to the Technical Support Manager. Supervisory Responsibilities : N / A. General Function. The Technical Support Analyst III acts as a primary contact for technical support at Whitefish Credit Union (WCU). Serves as a point of escalation for technical issues within the technology supp...
