THIS IS AN ONSITE POSITION. Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency. Must display ability to toggle between multiple applications while assisting customers in the various channels. Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level appro...
Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency. Must display ability to toggle between multiple applications while assisting customers in the various channels. Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations excee...
