šCheck out the. development opportunities. in the Specialist SupportĀ team. š”š¢This is a Hybrid role, the Specialist Support team works from our Cardiff City Centre Offices 3 days per week. Hours are Monday - Friday 9am-6pm. What Youāll Be Doing. You'll be doing important work as a Vulnerability Officer, providing specialist support to customers who need extra care and attention. You'll conduct vulnerability assessments, review customer account...
šCheck out the. development opportunities. in the Real Time Analyst Team. š”š¢This is a Hybrid role, the Real Time Analyst team works from our Cardiff City Centre Offices 4 days per week. (Initially 5 days whilst undergoing training). What Youāll Be Doing. In this role, you will ensure agent schedules align with planned service levels, proactively manage off-phone activities, and track absence and lateness reports for Team Leaders. Additionally,...