ROLE SUMMARY. The Client Success Manager will oversee the communication for tickets/issues on managed (assigned) accounts. Provide timely updates to key customers until issue is resolved. May require update every hour for Severity 1 issues unless know issue is with carrier, 3rd party, or waiting on parts, etc. Also, assist with keeping support groups in check by asking for updates or internally escalate to avoid customer escalations to executives...
ROLE SUMMARY. The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with network services, software systems engineering, and/or applications developme...
Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value acr...
