Job description. Overview. The Call Center Lead is responsible for supervising and monitoring the work of assigned staff to ensure goals, objectives, and quality of service are met. This position manages the resolution of escalated calls and inquiries. The CSR Lead prepares and delivers performance reviews, provides ongoing coaching and feedback, approves time off requests, and monitors daily time and attendance. This position collaborates with m...
Our Collections department is seeking highly motivated Collectors to join our team. The Collector focuses on collecting monies on delinquent property taxes on personal and business accounts. They are responsible for inbound and outbound calls in order to set arrangements for debt payment or establish debt payment schedules. Additionally, the Collector will also be responsible for maintaining accurate records of all collection activities. Therefor...
We are looking for an onsite IT Desktop support technician with at least two years of experience. The Desktop Support Tech provides desktop and server administration support to the Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Colorado and Florida offices. The Desktop support Tech plays an important role in assisting firm employees troubleshoot problems with computers and software. . Position details. Type of Position. Full ...
Job description. Responsible for inbound and outbound calls to resolve customers toll road inquiries in the US. Collect monies by negotiating payment terms and methods when right party is reached. Collect balance or set up an appropriate payment plan. Monitor debtors accounts and follow-up to ensure payments are made in a timely manner. . Requirement. Basic computer skills. Ability to compute basic math calculations. Ability to multi-task. Great ...
BILINGUAL CALL CENTER LEAD. JOB DESCRIPTION. . General Summary. The Bilingual Customer Service Representative Lead provides leadership and coaching to assigned team by monitoring employee-customer interactions for quality and accuracy. Ensures team workload, deadlines, and customer service objectives are met and customer service representatives are informed of all product and procedural updates. Performs escalated account research, negotiations, ...
CUSTOMER SERVICE REPRESENTATIVE. JOB DESCRIPTION. Start Date: October 9th, 2024. . General Summary. The primary duty of the Customer Service Representative is to spend a major portion of the time communicating with customers by telephone, utilizing computer skills to process/collect fees from toll road violation customers and updating customer accounts. Responsible for providing a high level of customer satisfaction by listening to customers firs...
