Your challenges. Manage the scheduling of personnel to ensure proper coverage for all functions, including sales support, technical support, and customer care. Track and analyze team performance metrics to identify areas for improvement, such as call abandonment rates and response times. Prepare reports on service levels, customer satisfaction, and team productivity for management review. Ensure adherence to service level agreements (SLAs) for ph...
Your challenges. Manage the scheduling of personnel to ensure proper coverage for all functions, including sales support, technical support, and customer care. Track and analyze team performance metrics to identify areas for improvement, such as call abandonment rates and response times. Prepare reports on service levels, customer satisfaction, and team productivity for management review. Ensure adherence to service level agreements (SLAs) for ph...
Your Challenges. Act as the technical lead at Eppendorf Americas for automation and advanced separation product lines including hardware and software (instrument, accessories and consumables), theory & principles, applications, process development, troubleshooting, sales support and more. Up to 70% travel throughout the continental US to provide assistance before, during, and after purchase fulfillment services, including but not limited to produ...
