Responsibilities include, but are not limited to. Handle direct calls from our commercial business customers as well as from our support centers and branches and inquiries / complaints concerning supported programs. Accurately & efficiently assists customers with questions and in-depth product & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with customer service standards. Accur...
Responsibilities include, but are not limited to. Responsible for identifying and reporting incidences of non-compliance to procedures, policy and regulations in completed commercial loan files. Completes an analysis of compliance with regulations, internal policies and procedures and works with processors / loan officers to clear deficiencies. Develop and maintain an understanding of updated regulatory and policy exceptions. Reviews and understa...
