Description. JOB SUMMARY. The Customer Support Specialist (CSS) is responsible for reaching and maintaining goals of optimum efficiency and providing exceptional customer service, all while adhering to Bank Policies and Procedures. The CSS will answer inbound telephone calls, offer on-line banking & bill pay product support, and handle e-mail-based customer. This position will also provide support to branch staff. ESSENTIAL FUNCTIONS. 1. Provide ...
Description. JOB SUMMARY. The Customer Support Specialist (CSS) is responsible for reaching and maintaining goals of optimum efficiency and providing exceptional customer service, all while adhering to Bank Policies and Procedures. The CSS will answer inbound telephone calls, offer on-line banking & bill pay product support, and handle e-mail-based customer. This position will also provide support to branch staff. ESSENTIAL FUNCTIONS. 1. Provide ...
