Interview, hire, train, and orient new team member to their job. Evaluate and oversee job performance. Responsible for assisting team members with goal setting and development plans. Conduct group and individual training as to Policies and Procedures, equipment, and area set up. Meet labor objectives while achieving guest satisfaction. Must be able to write and cost out a department schedule. Prepare documentation for labor cost when necessary. U...
Greet guests with a smile and pleasant disposition in a timely manner. Server greets Guests, shows appreciation and takes beverage order within 2 minutes. Water delivered within 2 minutes (where applicable).Food delivered within course time. Clean and reset tables. Must be familiar with all Wine, Drink, and Food Items. Observe and anticipate guest’s needs, keeping table cleared between courses, and beverages filled throughout their meal. Complete...
This position is responsible for guests coming into the restaurant and accepting their payment/coupon upon entering the restaurant/buffet. Must provide good customer service with a smile. Assigned a register at the beginning of his/her shift and given a drawer containing a “bank” of money. Receive payment by cash, credit cards, coupons, vouchers, or automatic debit. Issue a receipt to the guest and return the appropriate change. . Monitor checkou...
Assures the highest possible level of guest satisfaction for the cleanliness of all guest areas as well as the common (public) areas of the hotel hallways, lobbies, lounges, restrooms in hotel and casino, elevators, stairways, offices, restaurants, casino and any other area of the property that deems it, so that all health and cleanliness standards are met.
Sit in surveillance room and observe actions in the casino, count room areas, restaurants, hotel common areas, entertainment complex and any other public areas of the property. Arrive sufficiently early for briefing. Check equipment functions on a regular basis. Maintain daily shift log. Notify supervisor of suspicious activity or procedure violations. Observe all areas of casino, hotel and public areas for procedural infractions and criminal act...
Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension. Collects guests player club information and using same while making Marketing room reservations...
