OVERVIEW. The Quality Call Monitor (QCM) is responsible for monitoring telephone interviewers as they conduct surveys and make telephone calls. They will also provide coaching and feedback to interviewers from monitoring and support them by answering questions and providing guidance on project protocol. The QCM will complete evaluation scorecards for Interviewers, identify those needing re-training or performance improvement and audits data input...
OVERVIEW. Hendall is hiring flexible part-time Survey Research Interviewers. Primary responsibility is data collection by conducting structured telephone surveys and entering participant responses into a computer assisted telephone interviewing (CATI) system. Survey interviews are conducted with Medicare recipients in English, Spanish, Mandarin, and Cantonese. The pay rate will be $16.00 to $22.00 per hour. Paid training is provided. DUTIES. Deli...
OVERVIEW. Hendall Inc. is an industry-leading professional services contracting company, based in Rockville, Maryland, with an established record of providing critical support to various Federal Government agencies. Hendall provides a wide range of services, including survey research. data collection, processing, analysis, reporting, and dissemination. instructional design and eLearning development. communications and outreach. call center operat...
OVERVIEW. Hendall is currently seeking a Business Analyst / Data Analyst with strong analysis and data visualization skills, and experience supporting business operations and processes to join a project team supporting the U.S. Department of Health and Human Services (HHS). The Business Analyst/Data Analyst will be collaborative and demonstrate focus and attention to detail. The Business Analyst/Data Analyst is responsible for documenting and mon...
OVERVIEW. Hendall Inc. is currently seeking an experienced professional to lead all aspects of proposal management, including developing and managing proposal schedules, writing and reviewing content, collaborating with teaming partners, ensuring compliance, and other activities as required. The candidate will work together with capture, writing, technical, and management team members to develop compelling proposals in response to Federal Request...
OVERVIEW. The Division Director is responsible for identifying, winning, and overseeing new business in the Federal Agency marketplace, while building a pipeline for capture management initiatives. The Director needs to have a proven, successful sales, capture, and operational management record in the Federal Sector. A hands-on approach to building new business is essential. The Director will report directly to the Chief Operating Officer. DUTIES...
