JOB DESCRIPTION. Job Title. Manager. Grade. Reports To. AVP/Retail Operations. Salary. Department. Contact Center. FLSA Classification. Exempt. Job Class. Management. EEO Job Category. First/Mid Level. . SUMMARY. Manage all aspects of the Contact Center operations and staff, including department goals, procedures, quality of Member experience across all contact channels, coaching and corrective actions. This position plans, directs, supervises, a...
JOB DESCRIPTION. SUMMARY. . Individual requires an ability to communicate effectively with prospective and current Members and to represent the credit union in a positive and professional manner. Identifies solutions for Members’ financial needs by being knowledgeable about the Credit Union’s products and services. Responsible for various file maintenance and posting procedures, communicating with Members on problems that may arise, and performin...
JOB DESCRIPTION. SUMMARY. . Individual requires an ability to communicate effectively with prospective and current Members and to represent the credit union in a positive and professional manner. Identifies solutions for Members’ financial needs by being knowledgeable about the Credit Union’s products and services. Responsible for various file maintenance and posting procedures, communicating with Members on problems that may arise, and performin...
