Title. Cable / Field Technician. Reports To. Operations Manager. Position Summary. The Cable / Field Technician’s role is to deploy, maintain and support client networks and voice services located at customer and Kloud 7 facilities. The position entails travel to client sites to perform technical surveys, service installation, user training and systems support. Responsibilities. Technical Surveying. Conduct a structured site review to determine t...
Job description. Title. Customer Success Agent. Report to. Sales Manager. Overview. Create long-term, trusting relationships with our customers. The Customer Success Agent role is to oversee a portfolio of assigned customers to ensure customer satisfaction, develop new business from existing clients and actively seek new sales opportunities. Responsibilities. Serve as the lead point of contact for all customer account management matters. Takes ov...
