OVERVIEW. The Yacht Division Service Writer is responsible for managing a service team dedicated to providing exceptional and personalized service after delivery to customers who purchase a MarineMax sport yacht or yacht. The goal of exceeding customer expectations facilitating timely and correctly completed work performed, follow through, and ensuring the best quality of work while providing exceptional communication interaction with customers a...
OVERVIEW. The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner. KEY TASKS. Assist Service Manager in day-to-day operations including scheduling and di...
OVERVIEW. The Service Manager is responsible for managing the service department and service team. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and following through to make sure the work is completed correctly the first time and in a timely manner. KEY TASKS. Oversee day-to-day service operations including scheduling and distribution of work f...
