Service Desk Manager. Position Overview. We are seeking a highly motivated and experienced Service Desk Manager to join our dynamic team at Fortress SRM, a leading managed service provider (MSP). As the Service Desk Manager, you will oversee the day-to-day operations of our 24x7x365 service desk, ensuring that our clients receive high-quality support and services. You will lead a team of service desk technicians, ensuring efficient ticket managem...
Job Description. Job Description. Logistics Associate I. Job Summary. Performs quality control, deconstruction, sorting and maintaining flow of materials throughout warehouse. Key Tasks and Responsibilities. Physically deconstructing Information Technology Asset Disposition items such as, but limited to, computers, servers, printers, networking gear, phones, tablets, and bulk scrap. Utilizing asset-management Software to record changes such as lo...
Job Description. Job Description. Laptop Customization Technician. Department. Configuration Lab and Logistics Center. Position Summary. The Laptop Customization Technician is responsible for performing the application custom vinyl skins to the exterior of devices, along with asset tag application, prior to shipment to customers. This application is to be performed with quality and in a consistent manner in accordance with documented instructions...
The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers. Troubleshoot issues re...
Title. Desktop Support Technician – Level 2. Job Overview. We are seeking a proactive and technically skilled Level 2 Desktop Support Technician to join our IT support team across North East Ohio. The successful candidate will be responsible for providing advanced desktop support, troubleshooting hardware and software issues, and ensuring the smooth operation of end-user workstations and systems throughout North East Ohio. This role involves work...
Job Description. Role you will play. This technician role is designed to be focused on wiring and building a new simulators according to provided schematics and instructions. Responsibilities. New Simulator Construction. Build/Construct cabinets. Install panels and equipment. Wiring and cabling per schematics. Support validation and system test of assemblies. Updating/correcting documentation (schematics, instructions, etc). Additional wiring pro...
