The Auto Physical Damage Examiners manage the auto claim process, including customer experience, coverage verification, investigation, evaluation, and disposition of the claim in compliance with applicable insurance regulations and NYCM’s best practices. They assess customer needs and develop solutions to meet and/or exceed the customer’s expectations throughout the claim process. Duties & Responsibilities. Manage claims involving all types of au...
The Claims Experience Analyst monitors customer interactions to identify situations or potential issues on existing claims to enhance customer experience and identify areas for coaching and mentoring within the claims division, while maintaining compliance with best practices, regulations, and divisional initiatives. Duties & Responsibilities. Call monitoring. Perform coaching sessions with staff on a regular basis. Actively listen to claim calls...
The Customer Journey Management Analyst is responsible for maintaining customer personas. The CJMA will collaborate with team leads and supervisors on execution/implementation of best practices to create experiences that exceed customer expectations. The CJMA will engage project methodologies for ideal and curative state recommendations for product and services cross divisionally to best meet customer needs. Duties & Responsibilities. Gather raw ...
The Product Analyst in Product Management will work with team members to provide greater visibility into product level performance through business performance analysis with a focus on growth, profitability and general key performance indicators. The Product Analyst will work within the team to identify opportunities, build efficiencies for pulling and presenting data, research new product offerings and support the development of rate filings. Du...
