The Cluster Operations Manager, positioned under the direct guidance of the Corporate Director of Operations, Vice President of Operations and / or Chief Operating Officer, will play a pivotal role in steering the day-to-day and overarching operational dynamics of a designated hotel, while also extending administrative and project-based support across three additional properties, each led by their own General Managers or Assistant General Manager...
OVERNIGHT CONCIERGE - PT. Schedule: FULL TIME 10:30 PM - 7:00 AM. DESCRIPTION AND QUALIFICATIONS. The Ivy Hotel is known for exemplary, best-in-class service. At The Ivy, the Overnight Concierge/Guest Services Agent’s role is unique, challenging, creative and rewarding. The Concierge is in many ways the visible heart and head of The Ivy, interacting with guests and all other hotel departments at the highest level of hospitality with genuine warmt...
SUMMARY. The Guest Services Agent is responsible for providing quality guest services that include registration and check-out, hotel operations, bell and valet service. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest name. ESSENTIAL DUTIES AND RESPONSIBILITIES. include the following. Other duties may be assigned. Review arrivals noting special requests, b...
