Customer Service Excellence and Relationship Development. Develops and maintains a thorough knowledge of all Bank deposit products and services. Identify customer financial needs through friendly interactions, recommends appropriate products and services using the HPG method for relationship development. Consistently delivers outstanding customer service by actively listening to customers, addressing their concerns, and providing timely solutions...
SUMMARY. Provides direct support to loan officers, processors, and loan operations by handling loan servicing duties. Process payments, escrow disbursements, handle customer inquiries and completing maintenance on new and existing loan files. Scanning and checking back of imaged documents. Assist with mortgage/consumer renewals and tracking required documentation. Ensures exceptional customer service in all customer contacts. Supports the bank by...
SUMMARY. Provides direct support to loan officers, processors, and loan operations by handling loan servicing duties. Process payments, escrow disbursements, handle customer inquiries and completing maintenance on new and existing loan files. Scanning and checking back of imaged documents. Assist with mortgage/consumer renewals and tracking required documentation. Ensures exceptional customer service in all customer contacts. Supports the bank by...
