Patient Financial Counselor - Clarkson Tower

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Shift Details: M-F 8am - 4:30pm Why Nebraska Medicine: Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing. Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care Forbes Magazine recognizes us in their list of America’s top employers and the best employer in Nebraska. Come join us!! Serves as a financial steward for the patient and the organization. Primary focus is hospital clinics and designated outpatient areas. Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations to the organization. Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage (to include: Medicaid, Marketplace and/or disability application) and/or financial application process. Complete cost estimates, set up payment arrangements and follow guidelines associated with pre-payment process. Provide expertise in routine third party reimbursement. Responds to insurance and patient inquiries, whether verbal or written. Will require 3 days in Office / 2 days optional remote site dependent. Required Qualifications: Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience required High school education or equivalent required. Associate’s degree in business administration, healthcare or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience required). Knowledge of hospital and/or professional revenue cycle processes required. Ability to work with diverse customer base through effective verbal and written communication required. Multi-tasking and problem solving abilities required. Knowledge of computer based programs including Microsoft Word and Excel required. Strong verbal and written communication skills required. Strong organizational skills with aptitude for detail oriented work required. Ability to type a minimum of 45 words per minute with 95% accuracy required. Preferred Qualifications: Prior experience with both hospital and physician revenue cycle with billing and Epic systems preferred. Certification through hospital or professional revenue cycle organization preferred. Membership in hospital or professional revenue cycle organization preferred. Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status. Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue, along with more than 40 clinics. Working together, we can make greater advancements in quality health care while delivering exceptional patient care. We do this through relentless research, education and a shared desire to impact more lives. Our team members, regardless of service area or department, work together to solve challenges, identify opportunities and elevate the Nebraska Medicine experience for both their colleagues and our patients. To ensure the safety of our patients, employees, and communities Nebraska Medicine is requiring all colleagues and employed physicians, regardless of location, to be vaccinated for COVID-19 unless they have an exemption granted for religious or medical reasons.