What are the responsibilities and job description for the Customer Service position at 3D innovation?
Our company 3D INNOVATION is the leading manufacturer of 3D laser etched crystals. We produce very high quality, top of the line-personalized crystals for our customers.
We are looking for the right person that would like to join our team and fun entertainment office
Qualifications:
- Bachelor's degree or high school diploma with 3 years of relevant experience
in customer service . Bachelor's degree strongly preferred.
- Ability to work in a fast-paced environment
- Organized with attention to detail.
- Computer literate (MS Office, Photoshop is a plus)
- Verbal and written communication skills
www.3d-innovation.com
Working hours are Monday - Friday 9:00 am - 5:30 pm (weekends may be required in busy times)
Requirements
1. Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
2. Communicate with customers via phone, email and chat.
3.Solve customer problems and find best possible solutions.
4.Provide knowledgeable answers to questions about products, pricing and availability.
5. Respond to shipping inquiries and answer order status questions.
6. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Benefits
- Paid days off
- Paid lunch breaks
- Times and a half over 40 hours a week
- Over time available
- Long term position
- Holiday bonus
