What are the responsibilities and job description for the Customer Support Associate (Miramar) position at 3D innovation?
Customer Support Associate (Miramar)
Our company is the leading manufacturer of 3D laser etched crystals. We produce very high quality, top of the line-personalized crystals for our customers.
Responsibilities include but are not limited to:
1. Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
2. Communicate with customers via phone, email and chat.
3.Solve customer problems and find best possible solutions.
4.Provide knowledgeable answers to questions about products, pricing and availability.
5. Respond to shipping inquiries and answer order status questions.
6. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Requirements
Qualifications:
- Bachelor's degree or high school diploma with 3 years of relevant experience
in customer service . Bachelor's degree is strongly preferred.
- Ability to work in a fast-paced environment
- Organized with attention to detail.
- Computer-literate (MS Office, Photoshop is a plus)
- English verbal and written communication skills a MUST!
- Able to multitask efficiently
Working hours are Monday - Friday 9:00 am - 5:30 pm (weekends may be required in busy times)
Benefits
- Paid days off
- Paid lunch breaks
- Times and a half over 40 hours a week
- Over time available
- Long term position
- Holiday bonus
