What are the responsibilities and job description for the Customer Service Associate position at 7 Day Furniture?
Job description
7-Day Furniture (a local furniture retailer) is looking for courteous, professional, and highly motivated customer service representatives for our 2240 Fletcher Ave location. Bilingual in Spanish is a plus but not required.
General Summary: This position provides excellent customer service in person and over the phone to customers at the cashier desk.
ESSENTIAL JOB FUNCTIONS:
1. Responsible for providing courteous and professional customer service to customers in person and over the phone.
2. Responsible for the entering the merchandise items from the sales tickets in an accurate, efficient and timely manner.
3. Communicate effectively with customers regarding the purchasing and delivery processes.
4. Fully understand and explain finance options to customers in a clear and concise way.
5. Maintain a clean and pleasant work area at the customer service counter and on the department sale floor.
6. Supports and upholds all company policies.
KNOWLEDGE, SKILLS, AND ABILITIES:
1. Knowledge of furniture industry (a plus, but not required)
2. Knowledge or Retail Sales and Operations.
3. Basic computer skills.
4. Excellent verbal and written communication skills. (Bilingual a Plus!)
5. Strong organizational and interpersonal skills.
6. Attention to detail and business math/cash counting skills.
7. Flexible Schedule
8. Open availability to work scheduled hours. ( Hours usually are four 12 hours days, and 3 days off)
8. Open availability to work scheduled hours. ( Hours usually are four 12 hours days, and 3 days off)
EDUCATION AND EXPERIENCE:
High school education or equivalent. One year experience in a customer service with a retail corporation.
Starting Pay- $15 - $16
Pay Raise after 90 Days
Pay Raise after 90 Days
Job Type: Full-time
Salary : $15 - $16
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