M Club Attendant

The M Club Attendant is responsible for providing exceptional service and a welcoming environment within the hotel’s exclusive M Club Lounge. This role ensures that elite Marriott Bonvoy members and VIP guests receive consistently high-quality experience, including food and beverage service, cleanliness, and personalized hospitality. The attendant proactively anticipates guest needs, resolves concerns promptly, and upholds all Marriott brand standards for the M Club experience.

RESPONSIBILITIES:

         Greet and acknowledge all M Club guests with genuine hospitality and professionalism.

·         Provide personalized assistance—including local information, dining recommendations, and hotel amenity details—consistent with concierge-level service.

·         Maintain a strong presence in the lounge to anticipate guest needs, offer support, and ensure a seamless guest experience.

·         Resolve guest issues promptly or appropriately escalate to leadership as needed.

·         Uphold all Marriott service standards and M Club brand expectations. 

·         Set up, monitor, and maintain breakfast, evening hors d’oeuvres, snacks, and beverage offerings following health, safety, and brand guidelines.

·         Ensure food displays remain fresh, stocked, and visually appealing throughout service periods.

·         Assist with basic food preparation, replenishment, and safe handling procedures.

·         Maintain cleanliness and sanitation of all food service areas, tables, and equipment.

·         Maintain the overall cleanliness, organization, and atmosphere of the M Club Lounge at all times.

·         Reset seating areas, clear tables, and ensure the lounge remains “guest-ready.”

·         Monitor access to the M Club, ensuring only eligible guests enter per brand standards.

·         Report maintenance needs, supply shortages, or equipment concerns promptly.

·         Maintain knowledge of Marriott Bonvoy program tiers, benefits, and M Club access policies.

·         Support inventory control by tracking usage and communicating supply needs.

·         Assist with special events or VIP activations in the lounge as assigned.

·         Complete opening and closing procedures accurately and efficiently.

·         Maintains a neat, clean, well-groomed appearance.     

·         Conducts self to reflect the high standards of professionalism within the Scarlett Hotel Group organization.

·         Learns, understands, and refers to the Standard Operating Procedures.

·         Follows safety and security procedures and rules.

·         Assist Leadership Team members and/or managers when needed.

·         Each associate will be required to follow the rules as found in the Scarlett Hotel Group Team Member Handbook.

·         Performs other duties as assigned.