What are the responsibilities and job description for the Dispatcher position at A Advanced Septic Services Inc?
As we continue to GROW, A Advanced Septic & Construction is always looking to add a Motivated, Self-Starter to our Team in the Fast Paced Role as a DISPATCHER.
Job Description:
- Answer Incoming Customer and Technician Phone Calls/Electronic Messages
- Schedule and Coordinate all Service Calls in order to Dispatch Drivers & Service Technicians via Computer Based Dispatch Program - Service Titan & Phone
- Manage Workflow and Create Schedules - Oversee and Facilitate the process of the Service Appointment
- Analyze & Solve any Issues impacting Technicians/Customers during the Process – Strategically work w/ Technicians to ensure Customers receive 5 Star Service
- Point of Communication between Customers and Technicians throughout the Process
- Update System Databases with Customer and Job Info in Real-Time
- Monitor Operational Reports
- Ensure Jobs are Complete and/or Report Additional Work Needed
Benefits Package Includes:
- Medical Benefits – 100% Company Paid for Employee (within 3 months)
- Life Insurance – Company Paid to 25K Supplemental Available
- PTO – Sick/Vacation
- 401K – 4% Company Match
- Dental / Vision – Supplemental Available (within 3 months)
- & MORE!
Job Type: Full-time
Salary: $21.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-10 hour shift
- Monday to Friday
- On call roation every 4 weeks (Work from Home every 4 weeks) Sat
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
Application Question(s):
- How many years of experience do you have working with Service Titan Software?
Experience:
- Dispatching: 3 years (Required)
Work Location: One location
Salary : $21 - $27
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