Customer Service Representative

Tired of the repetitive corporate world? A&B Business Solutions has a track record of outstanding employee appreciation with an average employee tenure over 9 years. We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don’t take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision.

One of our big focus points is our culture. We have sponsored events and activities throughout the community, two free lunches per month, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B. Come join our team with a great environment of being family owned.

The role of the Customer Service Representative Tier 1 will be focused on collaborating with other customer service representatives as a team to provide complete customer support for both internal and external customers.

Major Goals and Responsibilities:

The following job responsibilities are intended to reflect the major responsibilities of the job, but do not describe the minor duties or other responsibilities that may be assigned from time to time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. Incumbent will be required to satisfactorily perform all essential functions of the job.

• Open and distribute all faxes, voicemails, and USPS mail
• Provide priority phone coverage
• We have an all live phone system with no automated prompts
• Monitor multiple different email accounts
• Provide support to customers through troubleshooting or entering requests
• Enter and page incoming service requests to technicians
• Evaluate viability of supplies requests, enter orders when applicable, and forward to warehouse department
• Contact service technicians and relate proper information via text messages, calls, and email
• Assist any walk-in customers
• Perform account reviews for sales team
• Effectively de-escalate upset customers
• Company sponsored development completion

Skills/Abilities:

• Capacity to cope with interruptions
• Ability to handle pressure
• The ability to work with a variety of personalities and management levels
• Strict attention to detail and organization while completing tasks efficiently
• Must be personable, customer-centric, honest, and trustworthy
• Self-motivated, energetic, and hardworking
• Able to handle disgruntled customers in professional and courteous manner
• Passion to help customers
• Team player – get along with others and have fun
• Professional communication ability both in email and on the phones
• Willingness to learn and develop

Qualification and Education Requirements:

• High School Diploma or GED
• Experience in an Office/Call Center style setting preferred
• Proficient in Microsoft Outlook, Word, Excel, and Teams

BENEFITS:

• Paid Time Off
• Full Health Benefits
• Competitive Salary
• Bonus Opportunities
• Community Involvement and Volunteering opportunities
• Team Environment with the ability to share and incorporate individual ideas
• 401k Retirement Program
• Employee Assistance Program

A&B Business is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Sioux Falls, SD 57104: Relocate before starting work (Required)

Work Location: In person

Salary : $32,300 - $40,900