What are the responsibilities and job description for the Customer Service Representative - 1st Shift position at AAA Minneapolis?
AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.
- $1-2/hr pay differential for 2nd shift and weekend hours
- Work remote after training is complete (1-2 months)
- A variety of career path opportunities to learn new skills and grow within AAA Minneapolis
- Cross training available in Dispatch or Membership Sales
- Commissions on membership sales and renewals
- Complimentary AAA Membership, discounts on travel & at the travel store
- Referral bonus
- Responds to telephone inquiries from members and the general public regarding all member related services, including: Emergency Road Service call receiving, TripTik requests, membership inquiries, and providing general AAA Minneapolis information.
- Assist with membership sales and routine membership related transactions focusing on increasing member enrollment and retaining current members
- Acts as first point of contact for License department
- Assists with drive-up window by handing out TripTiks/maps/tourbooks and prepared licensing transactions
- High School diploma or equivalent
- Minimum six months of customer service experience required
- Minimum if six months of call center experience preferred
- Ability to stay calm and show compassion during difficult situations
- Proficiency with Microsoft Office Suite, including intermediate level competency in Microsoft Excel
- Proficient in use of internet and web-based technologies
- Ability to multi-task
- Must have high-speed internet and a separate/private work space for work at home eligibility
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