Onsite Community Manager

Fireside at Norterra is a beautiful North Phoenix HOA community conveniently located between the Sonoran Preserve and Norterra. This community offers residents a great place to live with many amenities featuring a 16,000 sq. ft. community center, a heated lap pool, seasonal play pool, hot tub, fitness center & classes, sauna, rock climbing wall, tennis/basketball courts and many fun community events.

Primarily responsible for providing community management and effective customer service to the Board of Directors/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs), management contracts with strong strategic planning skills.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Strong strategic planning skills.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Performs other related duties as directed.

Physical Demands & Work Environment:

• Walking and moving throughout the community common areas and facilities.
• Sitting and standing for moderate periods of time.
• Utilizing personal vehicle for business purposes as needed.
• Sitting at workstation utilizing a computer in an office setting.

Experience

• 3 year(s): High school diploma or GED and three (3) years of experience as a Community Manager within a large master planned association encompassing all of the following: Customer service, problem-solving, seeking harmony and defusing conflict. Knowledge/enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. In-depth knowledge of budgets, financial administration and general accounting. Valid driver’s license.

Education

• High School or better

Licenses & Certifications

• CAAM

• PCAM
• CMCA