What are the responsibilities and job description for the Customer Service Representative position at AANSEACORE INC.?
Job Overview
As an Account Coordinator, you will play a vital role in supporting the sales team by managing client accounts and ensuring customer satisfaction. This position requires strong communication skills and the ability to work collaboratively with internal teams.
Skill / Qualifications
*
- High School Diploma or Equivalent
- Minimum 2 years of customer support experience in an office environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with CRM systems (Salesforce.com) is highly desirable
- Technical or accounting experience is a plus
- Excellent organizational, analytical, and time management skills
- Strong verbal and written communication skills
- Ability to work in a fast-paced, high-volume environment
Job Responsibilities
*
- Process orders for institutional customers, adhering to best business practices and company policies
- Manage online access setups, maintaining customer preferences such as IP authentication, Federated Access, or Username/Password
- Handle invoice management tasks, including billing queries, payment processing, and correction requests
- Meet daily and monthly deadlines to ensure timely customer responses and minimize backlog during financial close periods
- Maintain accurate documentation through CRM, fulfillment systems, and company-approved tools (Office365, Microsoft Teams)
- Build strong relationships with customers and internal teams via written and verbal communication
- Collaborate with other departments to support customer-focused initiatives and ensure seamless customer experiences
- Provide daily correspondence with sales teams to optimize customer satisfaction
Benefits
Competitive Hourly Rate (Depending on Experience)
Job Types: Full-time, Contract
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer support: 4 years (Preferred)
- CRM software: 4 years (Preferred)
- Salesforce: 4 years (Preferred)
Work Location: Hybrid remote in Hagerstown, MD
Salary : $15 - $17
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