What are the responsibilities and job description for the Customer Service Representative position at AANSEACORE INC.?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Handle cash transactions and process payments accurately.
- Maintain detailed records of customer interactions and transactions through data entry.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Collaborate with team members to resolve complex issues effectively.
- Uphold company policies and procedures while ensuring customer satisfaction.
Skills
- Strong customer service skills with a focus on providing support and assistance.
- Proficiency in data entry and computer systems for managing customer information.
- Ability to analyze situations and provide effective solutions.
- Bilingual or multilingual abilities are highly desirable for communicating with diverse customers.
- Experience in cash handling is a plus.
- Excellent typing skills for efficient communication and documentation.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join us in delivering outstanding service that keeps our customers coming back!
Job Types: Full-time, Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $20 - $22
