What are the responsibilities and job description for the Customer Accounts Advisor Plus position at Aaron's Family of Companies?
Job Title: Customer Account Advisor
Job Family:Company Stores
FLSA Status:Non Exempt
Job Code:176 & 136
Date Created/Updated: December 2016
Summary:
The Customer Account Advisor assists the Accounts Department in lease agreement renewal
Duties and Responsibilities:
The Acquisition and Maintenance of Customers
Protect Company assets
Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
Document all customer appointments in the store computer system
Maintain updated customer information
Assist with merchandise returns and customer deliveries as directed
Perform responsibilities of the Customer Account Manager when directed
Safely operate company vehicle
Load, secure and protect product in company vehicle
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Assist the Sales Team as needed
Education and Experience:
High School diploma or equivalent preferred
Required Skills and Competencies:
Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
Good communication and interpersonal relationship skills
Strong telephone etiquette
Good organizational skills
Professional groomed appearance
Good driving skills
Ability to work schedule of budgeted hours varying from 8am to 9pm
Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Accounts Advisor Plus?
Sign up to receive alerts about other jobs on the Customer Accounts Advisor Plus career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Customer Accounts Advisor Plus.
Click the checkbox next to the jobs that you are interested in.
