What are the responsibilities and job description for the Consumer Loan Specialist position at Abbott Laboratories Employees Credit Union?
SUMMARY: Assist with all aspects of consumer loan processing in addition to general office management.
ESSENTIAL FUNCTIONS:
- Inputs, processes and analyzes phone, internet and LSI auto, personal and Visa applications
- Processes and distributes LDM approved loans
- Distributes LSI approved loans
- Handles loan denials and mails Notice of Adverse Action for Visa
- Processes event tickets
- Performs Visa functions to include maintenance, opening of accounts, respond to incoming Visa tickets, answering member inquires and returned statements
- Audits all Visa applications for accuracy and reports findings to Consumer Loan Manager
- Assists with title processing, questions and calls
- Prepares documents for review and imaging
- Answers and processes member inquiries regarding transactions, maintenance and status of their loan
- Assists members with State National inquiries
- Processes GAP claims
- Actively cross-sells and promotes credit union products and services
- Assists with title collection
- Other duties as may be assigned
QUALIFICATIONS:
- Education Required: High School Diploma or equivalent (GED)
- Experience Required: One (1) year of customer service or retail sales experience
- Experience Preferred: Two (2) years of customer service experience in the processing of consumer loans and visa
- Knowledge, Skills and Abilities (KSAs):
- Ability to perform job functions independently
- Ability to work as part of a team
- Ability to verbally communicate effectively with internal and/or external members
- Ability to use computers and job-specific technology/software efficiently
- Maintains confidentiality
- Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements
TRAVEL: N/A
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