Area Manager - Affordable Housing

Description

Are you a dynamic professional eager to step into the role of Area Manager with ACC? We’re seeking a motivated individual to join our vibrant team, ideally based in or around the Dane County/Madison, Wisconsin area.

To succeed in this role, you should be supportive, goal-driven, and adaptable, thriving in fast-paced, ever-evolving environments. Previous experience with LIHTC (Tax Credit-Section 42) and property management is essential. You will be supporting open positions, working on lease-up projects, and other various projects, as needed. 

While this position will require travel to various new property locations, rest assured, a company vehicle will be provided. We offer competitive pay, PTO, benefits, and ample opportunities for bonuses and growth!

Position Summary

To oversee and assist at the property(s) with the day-to-day operations due to but not limited to absences, vacancies, or lease-ups. This position is where the staffing needs are at any given time and could include but is not limited to marketing/leasing, administrative, and overall office operations. Travel is a big requirement of this position and the ability to be flexible and adaptable as needed throughout the company. This person will work closely with the Regional Vice President and the Regional Manager(s) to ensure all deadlines, goals, and expectations are being met on a routine basis. 

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as needed.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence, as appropriate.
• Report and document all accident and emergency situations in a timely manner. 
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the Fair Housing Law. 
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secure area. 
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Support all on-site property employees, providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation. 
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the Fair Housing Laws, its policies and practices, in accordance with ACC Management Group’s policies and procedures. 
• Coordinate, plan, and review with the Regional Manager/RVP the next year’s budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager/RVP by the required deadline.
• Assist in the training and onboarding experience of new site team members according to ACC Management Group’s policies and procedures.

Requirements

Knowledge, Skills & Ability Requirements

• High School diploma or equivalent required.
• 3-5 years of property management or industry related experience required.
• A minimum of 2 years of managing a site(s) is required. 
• Project based section 8 and section 42 experience, required.
• Knowledge of fair housing laws. 
• Knowledge of Rural Development is a plus. 
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word and Excel). 
• Experience with OneSite software is a plus.
• Must be able to physically inspect the properties.
• Must maintain a valid driver’s license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays, as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented, team player.
• Adaptable and ability to change property locations at any given notice.
• Ability to work independently, under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others. 
• Ability to lift up to 25 pounds, unassisted, as needed.

Supervisory Responsibility

This position will be required to support and help direct staff on-site (of Maintenance Technicians, Assistant Community Managers, Leasing Agents, and Cleaners), however, this role will have no direct reports.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds, unassisted, as needed.

Travel

Travel is expected on a routine and frequent basis to assigned and designated property locations. Must also be able to travel to all Corporate and Regional meetings which may require overnight accommodations, as needed. 

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.