Registrar

Registrar

Position Summary:

Registrars are the first point of contact for patients of Access Community Health Centers, assisting primarily via phone in a centralized call center located within the administrative offices. This role involves registering and scheduling appointments, entering and verifying patient demographics and insurance information, routing messages to clinic staff, and supporting interdepartmental workflows as needed. 

Registrars must ensure consistency in processes while delivering exceptional patient experiences through compassionate and professional interactions. Strong critical thinking, multitasking abilities, comfortable using computer and web applications, and the capacity to thrive in a fast-paced environment are essential. 

This role is based onsite at our call center and is not eligible for remote or hybrid work.

Desired candidate would have the following qualifications:

Required Qualifications:

• A high school diploma or equivalent
• Proficiency in Microsoft Office (Word, Excel, Outlook) 
• Experience using a personal computer with strong keyboarding and typing skills
• Ability to think critically and multitask in a high-volume, fast-paced call center environment

Desired Qualifications:

• A minimum of one year of customer service, telephone, or reception experience
• Previous experience scheduling or registering medical/dental appointments
• Fluency in English and Spanish
• Experience with EPIC or other electronic health record (EHR) systems

Compensation and Benefits: 

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week:

Compensation starts at $20.00 and may be adjusted according to experience. 

1.0 FTE and schedule (Monday-Friday, Four 9-hour work days: 8:00am-5:00pm, and 1 half day) 

Health insurance
Dental insurance

Vision insurance

Life insurance

Long and short-term disability insurance 

401(k) retirement plan (100% vested with employer match)

Paid time off program (hours given upfront for vacation, personal and sick time)

Paid holidays

Tuition reimbursement

Flexible spending plans 

Health savings account

Transportation program 

Childcare referral program

Employee Assistance Program (EAP)

Other:

Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program.

Support our mission and values:

Improving health. Improving lives.

Our shared values are the guiding principles which lie at the core of the work we do every day.   They reflect our culture and our commitment to those we serve. 

Compassion

Listen to our patients, staff and community to understand their needs and provide care with empathy and respect.       

Inclusion

Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.

Stewardship 

Use the resources we are given effectively and efficiently, and we value innovation.

Equity

Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities.

Community 

Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. 

COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.