Conference Services Manager

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Job Description

What you will be doing:

• Effectively handle multiple events programs
• Contact client and maintain effective communication throughout planning, and while on site
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest and colleague relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
• Resolve guest complaints, ensuring guest satisfaction
• Oversee daily scheduled group functions, times, locations, amount of people and specified requirements
• Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards
• Make note of changes as received from Catering and post function sheets for the next 7-days
• Document daily set-up requirements
• Inspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
• Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures
• Conduct pre-function meeting and review all information pertinent to set-up and service of group
• Coordinate group's requests for additions/changes to scheduled arrangements
• Direct the final breakdown of function room and clean up
• Monitor storage and delivery of group packages
• Perform other duties as assigned

Qualifications

Your experience and skills include:

• University/College degree in a related discipline preferred
• 3 years’ experience as Conference Services Manager, preferably at a four or five Star/Diamond hotel
• Proficient in events/hotel computer software; preferably with Opera/S&C
• Computer literate in Microsoft Windows applications required
• Strong interpersonal and problem solving abilities
• Knowledge of accommodating room capacities
• Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such
• Knowledge of organizing set-up requirements from information on Banquet Event Orders (B.E.O.'s)
• Knowledge of staffing guidelines/requirements to set-up, turn and breakdown function spaces
• Knowledge of menu planning
• Ability to suggestively sell
• Fluency in English both verbal and written with legible communication
• Compute basic arithmetic
• Familiarity with cost controls
• Service focused personality and passion for hospitality
• Proven ability to build and maintain good relationships with all stakeholders

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities