Sales Coordinator

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Discover the life that awaits you at Accor, visit  https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

Reporting to and supporting the efforts of the Director of Business Travel & Leisure Sales, Director of National Accounts, Director of Public Relations and Digital Marketing Manager. Coordinator is responsible for coordinating and assisting in the daily operations of the Sales and Marketing team and providing direct administrative support and assistance to the team members noted as well as working in collaboration with the coordinator team to assist as necessary. 

• Telephones - Assist with answering telephones within 3 rings for the Sales and Reservations Office and directing calls appropriately.
• Leads - Assist Sales and Events team by monitoring all lead sources and distribute leads to appropriate Sales and Events Manager.
• Prepare reports
• Work with luxury program travel agents to detail bookings and set up customized experiences for each guest and travel agent.
• Create newsletters primarily using Canva and maintain client databases for routine email blasts
• Create sales presentations on hotel and city of Boston
• Sites - On the day of a scheduled site visit, the coordinator must pick up site keys from the security desk, check assigned guestrooms to ensure that they have been turned over and present well, check all public/meeting space for any trash or out of place items and ensure all the lights are on. Should a manager require, site gifts should be put together for the client by the coordinator to be presented during the site. Coordinator to be trained on conducting a general site visit of the hotel should there be a pop up request or manager is unavailable.
• Assist Digital Marketing Manager with hotel reputation management
• Support in preparing digital marketing month end reporting
• Website Management, as needed, and providing recommendations for improvements to website strategy based on hotel-wide goals
• Assist with managing and organizing hotel digital photo library (collecting and saving wedding images)
• Amenities - Process amenity requests in Royal Service and assure note card from Manager is brought to IRD. Set traces for any amenity packages booked including luxury programs
• Assist in maintaining an accurate client data base in Opera S&C and adherence to all Accor and COP standards.
• Provide administrative support to the Sales and Events Team including merging letters of agreement, distribution of all event orders and resumes.   
• Participate in hotel and sales training programs when applicable.
• Maintain current sales and promotion literature including selling kits, supplies and iPad collateral. Assist in creating digital promotional literature and distributing to clients to prospect.
• Conduct research on corporate accounts including “shop calls” to competitive hotels to gain current market availability and rate information, research on office building tenants, and Linkedin research to find contacts.
• Coordinate Charitable Donations program.
• Order and stock office supplies, collateral, and giveaways for Sales and Events Team and Executive Office.  Prepare purchase requisitions for departmental supplies through Birch Street.
• Complete Vendor Addition Forms and manage commission inquiries payouts as needed
• Provide back up to other Coordinators in Sales and Events as appropriate. 
• Train in all coordinator tasks to assist as necessary and assist in training peers on job duties to develop strong cross trained team.
• Attend meetings, take minutes and draft notes as required.
• Have a complete knowledge of hotel services and accommodations.
• Maintain regular attendance, as required by scheduling, and in compliance with hotel standards.
• Meet and greet appointments in the lobby as necessary and transition to the correct seller.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Ensure prompt and courteous service is extended to both internal and external customers.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain high standards of personal appearance and grooming, adhering to the proper dress code and wearing nametag while working
• Other administrative duties as assigned.

Qualifications

College degree or diploma in Hotel/Restaurant Management an asset.Must possess an advanced degree of knowledge in Excel, Word and PowerPoint.  Knowledge of Opera, Canva and web CMS platforms (Wordpress) an asset.

Physical requirements: Exerting up to ten pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry push, pull or otherwise move objects, and long hours sometimes may be required.

Additional Information

A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.