What are the responsibilities and job description for the Technical Support Analyst position at Acuity Insurance?
Acuity is seeking a Technical Support Analyst to install PC hardware and software, mobile device systems, and any related peripherals. The TSA will load and verify operation of software such as operating system, word processors, spreadsheets and other applicable software. The TSA will troubleshoot and resolve hardware, software, and user problems while providing training and technical assistance to our end users.
ESSENTIAL FUNCTIONS:
- Installation of hardware and software at client work stations. Provide assistance to keep the systems running efficiently for the client.
- Support and maintain mobile device operating systems, hardware and software.
- Analyze, solve, and correct user problems of a moderately complex to complex nature in a multi-vendor environment. Utilize various technical tools for problem isolation and detection. Simulates or recreates user problems to resolve operating difficulties.
- Resolves production problems and participates in an off-hour call list for incident resolution.
- Assist in projects relating to user requests. Report on project status.
- Help end user with efficient use of technology.
- Maintain the integrity of the system documentation.
- Manage end user hardware and software installations, updates, and moves.
- Setup Audio Visual equipment as required by end users.
- Provides basic end-user training on the use of hardware, software, and peripherals. Typically on a one-to-one basis.
- Assists in selection and evaluation of hardware and software.
- Assist in security as it pertains to end user devices.
- Stay current with evolutions in areas of job responsibility through education and self study.
- Regular and predictable attendance.
- Performs other duties as assigned.
EDUCATION:
Bachelor’s or Associate Degree with an emphasis in Computer Science or MIS with a high degree of achievement or significant relevant prior work experience.
EXPERIENCE:
Exposure and/or experience in computer software and hardware installation, operating systems, mobile devices, and troubleshooting skills preferred. Network technical training or equivalent and experience in network communications desirable.
OTHER QUALIFICATIONS:
- Generally works under deadlines.
- Willingness to work irregular hours.
- Demonstrate planning skills, along with problem solving and analytical techniques.
- Strong communication skills and a desire to excel.
- Ability to lift up to 60 lbs.
- Reside within a 1-hour radius of the Acuity Corporate Headquarters.
*Acuity does not sponsor applicants for U.S. work authorization.*
This job is classified as exempt.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.