KJUS joined Acushnet Company (Titleist | FootJoy) in 2021. Acushnet Company (Titleist | FootJoy is the global leader in the design, development, manufacture and distribution of performance driven golf equipment and golf wear which are widely recognized for quality excellence. Driven by a focus on dedicated and discerning golfers and the golf shops that serve them, we believe that we are the most authentic and enduring company in the game of golf.

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.

In 2022, KJUS acquired MPC Embroidery in Cambuslang, Glasgow, a company known for its exceptional customization services and unwavering commitment to superior customer satisfaction. Fueled by a passion for golf and an unyielding dedication to excellence, KJUS remains at the forefront of innovation, continually pushing boundaries in every aspect, from seam to fabric to the finest details.

KJUS | Customer Service Representative

Full-time – Boulder, CO

Salaried, Non-Exempt

Responsible for front-line communication with customers, consumers, and Sales Representatives by providing superior customer service. Properly ensure consistent communication of products, programs, availability, and lead time information while coordinating special projects and resolving concerns with a proactive, solutions-oriented approach. This position will report directly to the Customer Service Manager.

Responsibilities:

Customer Service (60%)

• Expert in answering wholesale and ecommerce customer phone calls and emails, addressing customer concerns and/or needs in a professional, efficient, and caring manner.
• Evaluate, process, and complete warranty claims with professionalism and superior customer service
• Account Invoicing
• Retain a vast understanding of product lines
• Maintain working knowledge of company policy with regards to products and service policies
• Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team
• General administrative support to operations, sales, and marketing departments
• Assist with order processing and re-order requests
• Create and process returns for wholesale and ecommerce customers. Issue credits and refunds.

Record Keeping and Data Management (40%)

• Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems
• Maintain customer files, orders, correspondence, invoices, payments
• Order entry and processing
• Consistent communication and follow up with third party logistics partner
• Assist with accurate, timely fulfillment and shipment of orders – both in house and nationally
• Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.
• Assist with golf or ski trade show booths and/or events as needed
• Work at our seasonal and year-round retail stores as needed

Qualifications:

• High school diploma or equivalent, bachelor’s degree preferred
• 2 years of eCommerce or customer service experience
• Extended periods of time sitting and/or standing, occasional lifting
• Proficient computer skills (MS Office, Outlook)
• A passion for outdoor sports industry

Benefits:

• 15 days vacation
• 12 paid holidays
• 6 sick days
• Medical
• Dental
• Vision
• 401k
• …and more!

Pay Range: $43,768.00-$52,685.00

Ready to Make an Impact?

Join us at KJUS and be part of a team that values excellence and innovation.

EEO and Additional Statements

• Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.

• Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.

• Acushnet Company participates is E-Verify.