Desktop Support Specialist

Addison Group is seeking a skilled and customer-focused IT Helpdesk Technician to join our clients IT support team. The ideal candidate will have hands-on experience in a Windows-based environment, with strong knowledge of Active Directory, ticketing systems, and mobile device management. This role is critical in ensuring the smooth operation of end-user systems and providing timely technical support across the organization.

Key Responsibilities:

• Provide first- and second-level technical support to end-users via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, printers, and other desktop applications.
• Manage user accounts, groups, and permissions in Active Directory.
• Monitor and respond to service requests using a ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Configure, deploy, and support mobile devices (iOS/Android) using MDM solutions (e.g., Intune, AirWatch).
• Assist with onboarding and offboarding processes, including hardware setup and account provisioning.
• Maintain accurate documentation of issues, solutions, and procedures.
• Escalate complex issues to appropriate IT teams when necessary.
• Participate in IT projects and initiatives as assigned.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2 years of experience in an IT helpdesk or technical support role.
• Proficiency in Windows 10/11, Active Directory, and Office 365.
• Experience with ticketing systems and remote support tools.
• Familiarity with mobile device management platforms.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Skills:

• Experience with Microsoft Intune or similar MDM platforms.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• IT certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar.

Featured Benefits:

• Medical, Dental, Vision, 401(k)