Medical Fitness Receptionist/Membership Liaison

Position Summary:

As an integral part of the member services team, the Front Desk Receptionist/Member Liaison is responsible for assisting in achieving or exceeding sales goals, renewals and ancillary service goals by assisting with strategic outreach, in-club lead generation and securing member referrals. Member Liaison’s must display/ have knowledge of and participate in all facility services, programs and products. Above all, Member Liaison’s must have the ability to build rapport and lasting relationships with prospective and current members.

The Member Liaison is an important part of the Front Desk Reception Team, who is friendly and attentive professionals who strives to deliver exceptional service to members and guests by:

Assisting in the day to day operations of the front desk reception; growth and retention of the membership base by providing a professional service to both prospective and existing members. To perform the onboarding of new membership, payment processing, and scheduling Medical Fitness Center services. To ensure membership meets goals; to serve members on a daily basis; to actively pursue inside and outside prospects; to increase member enrollment and retention. Handling check-ins, conducting facility tours, addressing questions and resolving issues appropriately. Access functions in a manner to promote positive relationships with customers, including members, Rehabilitation patients and staff.

To perform front desk duties in accordance with established policies and procedures of Adirondack Health, as well as regulatory compliance agencies such as HIPAA, HFAP, CMS, and EMTALA. Perform duties including: Telephone and mail correspondence, scheduling of appointments, basic bookkeeping, cashiering, filing, and other clerical duties. Position will expose team members to personal and confidential Member and Staff information. Maintain departmental equipment and supplies.

Educational Requirements/ Qualifications/Experience:

A minimum of a bachelor’s degree in a related field or relevant job specific experience is required. The ability to naturally connect with a wide variety of people. Demonstrate strong customer service skills and enjoy serving others. Works well in a collaborative team environment. Highly organized and efficient. Excellent communication skills, with telephone etiquette, email etiquette, professional appearance and proper speaking skills are needed to maintain good public relations with daily contacts. Candidate must possess computer skills; the ability to handle multiple simultaneous tasks; experience in a professional office or fitness environment; sale experience/strong sales skills preferred; eagerness and willingness to be involved in the fitness and wellness industry, advance knowledge and learn.