What are the responsibilities and job description for the Front Desk Associate- Hilliard position at Advance Dentistry?
Our Advance Dentistry team is growing and we're looking for some incredible team members to bring into the family!
ROLE:
Front Office Specialist
THE PARTICULARS:
- 401K with employer match
- Medical Insurance
- Paid holidays
- Vacation days (maximum accrual of 3 weeks per year)
- Sick days (one week per year)
- Free dental care (minus lab fees)
- paid training
- Monday-Wednesday, 6:45-4:00; Thursday, 7:45-5:00; Friday, 7:45-12:00
ABOUT THE ROLE:
Responsibilities include:
- greeting patients as they arrive
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- nurture the practice-patient relationship (from the individual’s very first face-to-face interaction, all the way through their 100th visit)
- help create a positive, productive, supportive, & constructive in-office experience for every individual
- help facilitate misc. patient-communication tasks
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- answer inbound phone calls
- place outbound phone calls
- confirm & schedule patient appointments (in person &/or by phone)
- communicate with affiliated health care organizations -- other dental practices, etc.
- help execute misc. Front Office tasks
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- collect payments
- assist with insurance verification
- provide support on all other tasks associated with the department’s day-to-day responsibilities
- contribute to the growth & evolution of Front Office operations
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- work collaboratively to refine the department’s workflow and expand its capabilities.
WHAT WE’RE LOOKING FOR:
The Front Office team is absolutely pivotal in helping to create a comfortable, positive, & productive experience for our patients.
We look for team members who:
- exemplify both professionalism and empathy
- have exceptional communication and organizational skills.
- provide stellar customer service
- help establish the practice as our patients’ “dental home” -- a place that is genuine & friendly, skilled & supportive, and truly second to none.
RELATED EXPERIENCE:
Potential team members who have at least one year of experience in a dental or medical environment (ideally, in a front office setting) are preferred.
But that is certainly not a prerequisite.
We are more than willing to work with talented, compassionate individuals who demonstrate noteworthy teamwork skills and a genuine drive to serve patients.
ABOUT US:
We’re a technologically driven organization committed to delivering stellar dental care while creating a second-to-none patient-experience.
Our team enjoys lovely facilities, great benefits, and a dynamic environment.
We absolutely love what we do and have a great time doing it!
If you're ready for the next step in your career (and a phenomenal work-family to go along with it), give us a call!
IF YOU'RE LOOKING FOR...
* a POSITIVE & CONSTRUCTIVE office culture
* a FOCUSED & EMPOWERING environment
* a team that's passionate about providing BEST-IN-CLASS patient care
... then we'd love to talk to you!
